Ms Outlook Beginners

Versions: All earlier versions, 2013 and 2016 available

On-site training

These courses take place at your company premises


This comprehensive course covers all the features of Outlook you need to work in Outlook on a daily basis. This course covers how to send and reply to email; manage mail with folders, maintain the calendar, schedule meetings, manage contacts and tasks.


1 day

NQF level 2


You must have attended a Windows course and understand how to use the personal computer.

Module 1: The Outlook 2010 environment

  • Overview of the different modules of Outlook
  • Customise the Outlook environment:
  • reading pane
  • To do bar
  • people pane
  • Use the To Do bar
  • Use Outlook help
  • Changing default settings

Module 2: e-Mail

  • The Outlook 2010 In-box screen
  • Create and send an e-mail
  • Format a message
  • Create an auto-signature
  • Check spelling
  • Use options
  • Attach a file 
  • Open and save an attachment
  • Receive and reply to e-mail
  • Forward a message
  • Create a draft message
  • Recall and resend messages
  • Manage junk and phishing e-mails

Module 3: Managing e-Mail

  • Organise the In-box 
  • Flag a message
  • Categorise a message
  • Create another item out of a message
  • Create folders

Module 4: Manage the Calendar

  • The Calendar screen
  • Createappointments
  • Create all day events
  • Edit, delete and move appointments
  • Recurring appointments
  • Print a calendar
  • Share a calendar
  • Display different views of the calendar
  • Schedule meetings
  • Reply to meeting requests
  • Update and cancel meetings

Module 5: Manage Contacts

  • The Contacts screen
  • Add a contact
  • Create a contact group or distribution list
  • Change the Contacts view
  • Update contacts

Module 6: Tasks

  • The Tasks screen
  • Create a task in To Do bar
  • Create a task in Tasks
  • Create a task from an e-Mail message

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